Douglas is a middle-aged private detective who was hired by Claudia Wolf to locate Heather Mason and bring her to Silent Hill. He was retired, but shortly after, he and his wife divorced. Not so long, she died. Douglas had a son who was killed while attempting to rob a bank because of his family financial concerns. He blames himself for the tragedy and go through depressive episodes, then becoming a freelance private detective to keep his mind bussy.
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